Terms of Use

TERMS AND CONDITIONS FOR FASTAG sold by Metrolink Outsourcing Services Pvt.Ltd on behalf of IDFC bank and IDBI Bank

FASTag is a thick paper based tag that uses Radio Frequency Identification (RFID) technology for making toll payments directly from the Prepaid Wallet, Savings or Current account linked to it. It is affixed on the windscreen of vehicle, which enables the driver to pass through toll plazas, without stopping for cash payments as toll charges are automatically debited from the tag. Debit alert SMS is sent to the registered mobile number. The tag uses Radio Frequency Identification (RFID) technology to communicate with scanner installed at toll plazas.

Each FASTag is linked to a registered IDFC/IDBI or issuing Bank wallet / account to facilitate instant automatic deduction of toll charges. This program is part of the National Electronic Toll Collection (NETC) initiative rolled out by NPCI under the guidelines of NHAI & IHMCL. Metrolink Outsourcing Services Pvt.Ltd (MOSPL) has direct and indirect agreements with the banks to sell & activate FASTAGs on their banks being a vendor with both banks. The following terms and conditions are in addition the banks own Terms and conditions as covered in their respective websites which governs FASTag issuance and management.

The below Terms and Conditions apply to the RFID enabled prepaid FASTag (“FASTag”) facility made available to you (“Customer”) by Metrolink Outsourcing Services on behalf of IDFC/IDBI banks.

  • By submitting the application, the Customer shall be deemed to have agreed and accepted the Terms and Conditions. MOSPL may issue the IDFC/IDBI FASTag only to Customers who are making this application for the FASTag and agreeing to the applicable terms and conditions in the form and manner prescribed by MOSPL from time to time.
  • The FASTag shall be solely used for the purpose of making applicable toll payments at designated Toll plazas on the highway through the electronic toll collection enabled lane. The list of designated toll plazas is made available at NPCI website.
  • Only one FASTag can be issued against any particular vehicle at any given point of time, in case customer reaches to MOSPL for new FASTag issuance, customer has to ensure that earlier issued FASTag against same vehicle are destroyed and demolished. In case the customer fails to destroy the FASTag, he will be charged from both the FASTags/accounts until one of them is destroyed/deactivated and inform the earlier bank that issued the FASTag.
  • The Customer who wishes to avail the FASTag shall be required to have standard IDFC/IDBI Wallet. Such wallet (FASTag Wallet) shall have predefined monetary limits. All activities connected to any monetary and other transactions on FASTag is the responsibility of the FASTag owner ( the buyer) and MOSPL has nothing to do with it and no responsibility whatsoever associated with it. MOSPL role is only to sell and activate the FASTag on behalf of the bank it is representing.
  • IDFC/IDBI FASTag can also be purchased through our website. Once customer provide the details, FASTag to be sent to Customer through courier services at the address provided by the Customer.
  • Based on the information provided by the customer through the online form, customer’s IDFC/IDBI FASTag will be allocated to Vehicle detail provided.
  • Customer has to provide the original vehicle registration copy for tag issuance activity.
  • MOSPL may ask for other necessary details as in vehicle details, as part of mandatory documents for IDFC/IDBI FASTag activation in order to validate the documents.
  • It is customer’s responsibility to make sure that IDFC/IDBI FASTag ordered against vehicle is affixed on same vehicle.
  • FASTag holder shall prior to availing the FASTag shall obtain appropriate advice and shall familiarize himself with the associated risks and all the terms and conditions pertaining to the FASTag service.
  • The FASTag Wallet holder agrees that he/she will not use the IDFC/IDBI FASTag Wallet for payment of any illegal/unlawful purchase/purposes.
  • The FASTag Wallet holder shall agree to submit all the documents with the MOSPL as directed from time to time, to meet KYC norms in compliance with the relevant extant guidelines of the Reserve Bank of India.
  • The FASTag buyer holder shall indemnify MOSPL to make good any loss, damage, interest, or any other financial charge that MOSPL may incur and/or suffer, whether directly or indirectly, as a result of FASTag Wallet holder committing violations of these Terms and Conditions.
  • The FASTag buyer will indemnify and hold MOSPL harmless for any / all actions, proceedings, claims, liabilities (including statutory liability), penalties, demands and costs, awards, damages and losses arising out of wrongful use or cancellation (wrongful or otherwise) of a IDFC/IDBI FASTag.
  • The Customer need to inform IDFC bank of IDBI bank of any loss or theft of respective bank’s FASTag. In case the Customer finds a lost or stolen FASTag, please inform the concerned bank immediately. Any loss or theft of the FASTag shall be immediately reported to the issuing bank, also same shall be reported to police station and an FIR shall be registered, if required
  • The MOSPL shall at no time be responsible for any liability arising out of or in relation to the lost or stolen FASTag or any misuse of the FASTag by any of the Customers or its representative. FASTag issued to the Customer shall at all times remain the property of the issuing bank – IDFC bank or IDBI Bank as the case maybe and shall be surrendered to the issuing bank , on request. In case of replacement of FASTag, Customer will be charged with the replacement fee. FASTag is non-transferable but can be cancelled as per the policies of MOSPL .
  • In case the FASTag remains unused or wallet is not refilled for a period of 6 months with a due balance amount, the FASTag Wallet will be closed with prior intimation to the Customer and such FASTag shall not be accepted at any Toll Plazas for the purpose of payment of toll.
  • The Customer shall continue to be fully liable to the issuing bank for all charges incurred on the FASTag prior to termination.
  • Notice of termination or request to surrender of the FASTag shall be deemed given when a notice posted to the mailing address/email ID of the Customer, as per the records Of MOSPL is received by the Customer through ordinary post/email. The Customer agrees to surrender the FASTag of MOSPL , or its representative, upon being requested to do so. The Customer may not use the FASTag notice of termination has been received by him/her.
  • FASTag is valid in India only.
  • The FASTag issued by MOSPL to the Customer shall be mandatorily affixed on the vehicle of Customer with the license plate number specified by the Customer in the application. The FASTag is not transferable and only be used for the specific vehicle on which the FASTag has been affixed by the owner of the car.
  • At the time of making the application for issuance of the FASTag, The Customer shall be required to pay amounts as specified in our website and this may change at any given point of time or such other limit as may be specified by the MOSPL subject to Internal and Applicable regulatory and statutory guidelines.
  • The FASTag shall be activated subject to approval of application by the MOSPL and a minimum amount being loaded on the FASTag by the Customer such funds shall be loaded on the FASTag after deduction of applicable charges/fees etc., payable by the Customer to MOSPL for availing the FASTag.
  • Customer shall ensure to keep the FASTag safe. The Customer shall be bound to comply with these terms and conditions and all the policies stipulated by MOSPL from time to time in relation to the FASTag. MOSPL may, at its sole discretion, refuse to accept the application and to issue the FASTag to the buyer.
  • The MOSPL shall at no time be responsible for any surcharge levied and debits made at the Tolls.
  • All transaction undertaken at a participating Toll plaza shall be conclusive proof that the charge is recorded or such requisition was properly incurred for the amount by Customer using the IDFC/IDBI FASTag except where the FASTag has been lost, stolen or fraudulently misused, the burden of proof for which shall be on the Customer.
  • Customer shall at no time exceed the expenditure at the toll plaza than the amount available in his wallet.
  • MOSPL reserves the right to bill the Customer for any due balance in its sole discretion.The Customer agrees to pay MOSPL promptly for the due balance.
  • MOSPL also reserves the right in its sole discretion to cancel/terminate the FASTag should the Customer create one or more due balance with the FASTag.
  • FASTag activation takes 24-48 business hours post issuance.
  • MOSPL reserves unto itself the absolute discretion to decline to honor the requests on the FASTag, without assigning reason thereof.
  • The Customer will be liable to pay MOSPL , upon demand, all amounts outstanding from the Customer to MOSPL .
  • The holding and use of the FASTag will incur fees which will be debited to the balance available in the IDFC/IDBI FASTag wallet Account.
  • FASTag issuance fee is non-refundable.
  • Any Government charges, duty on debits, or tax payable as a result of the FASTag shall be the Customers responsibility and if imposed upon MOSPL (Either directly or indirectly), MOSPL shall debit such charges, duty on tax against the balance available on the FASTag there will be separate service charges levied for such facilities as may be announced by the bank from time to time and deducted from the balance available on the FASTag. In the situation that the balance available on the FASTag is not sufficient to deduct such fees, the Bank reserves the right to deny in further transactions. The Customer also authorizes MOSPL to deduct such balance out the FASTag minimum threshold balance, and indemnifies MOSPL against any expenses it may occur in collecting money owed to it by the Customer in connection with the FASTag. (Including without limitation reasonable legal fees). MOSPL may levy services and other charges for use of the FASTag, which will be notified by the Customer from time to time by updating this terms and conditions. The Customer authorizes to recover all charges related to the FASTag as determined by MOSPL from time to time by debiting the balance available on the IDFC/IDBI Wallet. Details of the applicable fees and charges as stipulated by MOSPL shall be displayed on the website.
  • The Customer agrees to indemnify and keep indemnified MOSPL against all and any claims, suits, liability , damages, losses , costs charges, proceedings, expenses, and actions of any nature whatsoever made or instituted against MOSPL or incurred by MOSPL on account of usage of the FASTag. “MOSPL may, at its sole discretion, utilize the services of external service provider/’s or agent/’s and on such terms as required or necessary, in relation to its products/services
  • The Customer hereby agrees to indemnify and hold MOSPL indemnified from and against and all actions, claims, demands ,proceeding ,losses ,damages costs, charges and expenses whatsoever which the Bank may at any time incur or be put to as consequence of or by reason of or arising out of providing the FASTag to the Customer or by reason of MOSPL ’s act of taking / refusing / omitting to take action on the Customer instructions, and in particular arising directly or indirectly out of negligence, mistake, misconduct or dishonesty relating to any Transaction by the Customer. The Customer shall also indemnify MOSPL fully without prejudice.
  • Jurisdiction – These terms shall be interpreted, construed and enforced in all respects in accordance with the laws of India without regard to any principles of conflicts of laws thereof. Both the Parties agree that the competent courts at Ahmedabad, Gujarat shall have the exclusive jurisdiction.
  • Customer hereby, irrecoverably authorizes MOSPL to disclose, exchange, share or part with all the information relating to the Customer/’s details and payment history information and all information pertaining to and contained in the terms and conditions or as expressed in the application made for FASTag affiliates/banks/financial institutions/ credit bureaus/agencies/statutory bodies as may be required and undertakes not to hold MOSPL /Its affiliates/ the other group companies of MOSPL and their agents liable for use of the aforesaid information.
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  • MOSPL reserves the right in its absolute discretion to amend or supplement any of the terms and conditions, features and benefits offered on the FASTag including, without any limitation to changes affect interest charges or rates and methods of calculation at any time. The Customer shall be responsible for regularly viewing the terms and conditions, including amendments thereto as may be posted on the FASTag website and shall be deemed to have accepted the amended terms and conditions by continuing to use the FASTag.